Case Study 3 - Business required ongoing support

The Problem

This long-established UK manufacturing business lost their two RPG-trained staff within the space of a single month, one retired and the other left due to ill-health. The retiring employee suggested to the company that Legacy Systems might be an ideal IT partner moving forward.

A call from their MD and several days of on-site discovery later, and a flexible support agreement was in place.

The Solution

The business didn't need any long-term development help, it was more of a "keeping the lights on" approach, backed up by support for the critical and complex Year-End processes.

So we agreed to provide a remote-support function should anything go wrong (with responsive SLA's in place), and a guaranteed presence on-site at Year-End.

This client is supported by one senior Legacy Systems consultant, backed up by a secondary layer of support personnel.