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  • Home
  • Development
    • Modernisation
  • Projects
  • People
  • Clients
    • Case Study 1 - A Strategic Solution
    • Case Study 2 - Rapid Response
    • Case Study 3 - Ongoing Support
    • Case Study 4 - Customer Experience
    • Testimonials
  • Contact
  • Menu Setup
0333 577 0661
Legacy Systems
Case Study 3 - Business required ongoing support

The Problem

This long-established UK manufacturing business lost their two RPG-trained staff within the space of a single month, one retired and the other left due to ill-health. The retiring employee suggested to the company that Legacy Systems might be an ideal IT partner moving forward.

A call from their MD and several days of on-site discovery later, and a flexible support agreement was in place.

The Solution

The business didn't need any long-term development help, it was more of a "keeping the lights on" approach, backed up by support for the critical and complex Year-End processes.

So we agreed to provide a remote-support function should anything go wrong (with responsive SLA's in place), and a guaranteed presence on-site at Year-End.

This client is supported by one senior Legacy Systems consultant, backed up by a secondary layer of support personnel.

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Legacy Systems

t: + 44 (0)333 577 0661
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​a: Kemp House, 152-160 City Road, London EC1V 2NX

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