Case Study 2 - Rapid response to a tragic situation
The Problem
The initial call from the IT Manager was a sad one - their sole long-term contractor had suddenly passed away, and a quick solution needed to be found to minimise business impact.
They used a bespoke RPG-based system, and needed ongoing support and development activities, with a fixed number of hours per month
They used a bespoke RPG-based system, and needed ongoing support and development activities, with a fixed number of hours per month
The Solution
We commenced immediately, with a cut-down "discovery" phase and an initial brief to complete some critical functions that were unfinished.
We quickly got to grips with the bespoke RPGII and RPGIV system and worked hard to limit any impact on business operations.
We now provide support and development with a fixed number of hours per month, performed by one senior Legacy Systems consultant backed-up by a second layer of support staff.
We quickly got to grips with the bespoke RPGII and RPGIV system and worked hard to limit any impact on business operations.
We now provide support and development with a fixed number of hours per month, performed by one senior Legacy Systems consultant backed-up by a second layer of support staff.